Exchange Policy: TheWeddingWish.com

At TheWeddingWish.com, we want you to be completely satisfied with your purchase. If you are not happy with the size, style, or fit of your item, we offer an easy and convenient exchange process. Please read our exchange policy below for detailed information.

1. Eligibility for Exchange

To be eligible for an exchange, the item must meet the following conditions:

  • Exchanges are allowed within [X] days of receiving your order.
  • The item must be unused, unworn, and in original condition with all tags attached and in its original packaging.
  • Customized or personalized items (e.g., custom-stitched suits, personalized lehengas) cannot be exchanged unless defective or damaged.
  • The item must not be part of a final sale or clearance.

If the product meets these conditions, you can exchange it for:

  • A different size of the same item.
  • A different style (subject to stock availability).
  • A store credit to use on future purchases.

2. How to Exchange an Item

To initiate an exchange:

  • Contact Us: Please email us at [Your Customer Service Email] or call us at [Your Customer Service Phone Number] within [X] days of receiving your order to request an exchange.
  • Provide Order Details: Include your order number and the reason for the exchange. Let us know the size, style, or product you would like to exchange it for.
  • Exchange Authorization: Once we review your request, we will provide you with an Exchange Authorization (EA) number and details on how to send the item back to us.
  • Return the Item: Pack the item securely, including the original packing slip (if available), and ship it back to us using a trackable shipping service. You will be responsible for the return shipping cost, unless the exchange is due to a mistake on our part (e.g., defective or incorrect items).
  • Receive Exchange: Once we receive and inspect the returned item, we will process the exchange. If your new item is available, it will be shipped to you at no additional shipping cost. If you prefer a store credit, we will issue a credit note for the equivalent value of the returned product.

3. Exchange Shipping Costs

  • Domestic Exchanges: The customer is responsible for the return shipping charges, unless the exchange is due to a mistake on our part (e.g., damaged or incorrect items).
  • International Exchanges: For international exchanges, the customer is responsible for all return shipping fees and may be subject to additional import duties or taxes.

4. Refund vs. Exchange

If you would prefer a refund rather than an exchange, please refer to our Return Policy. Please note that items that have been exchanged cannot be refunded. Refunds are processed in accordance with our return policy.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, we will cover the cost of returning the product and exchanging it for the correct or undamaged item. Please contact us immediately at [Your Customer Service Email] or [Your Customer Service Phone Number] so we can resolve the issue.

6. Non-eligible Exchanges

Certain items may not be eligible for exchange:

  • Customized or Personalized Products: Once customized or personalized, these items are not eligible for exchange unless they are defective or damaged.
  • Sale or Clearance Items: These items may not be eligible for exchange unless they are damaged or defective.
  • Used or Worn Products: Products that show signs of wear, usage, or alteration.

7. Contact Us

If you have any questions or need further assistance regarding exchanges, please feel free to contact us at:

  • Email: [Your Customer Service Email]
  • Phone: [Your Customer Service Phone Number]
  • Address: [Your Business Address]

We are happy to help ensure that your shopping experience with TheWeddingWish.com is exceptional.