Return/Refund Policy: TheWeddingWish.com

At TheWeddingWish.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help with our easy and straightforward return process. Please read our return policy below for details.

1. Eligibility for Return

We accept returns for most items, except for the following:

  • Customized or personalized items (e.g., custom-stitched suits, tailored lehengas, or any made-to-order products).
  • Items that have been used, worn, or altered in any way.
  • Items not in their original packaging or with original tags removed.
  • Gift cards or downloadable products


To be eligible for a return, your item must be:

  • In its original condition, unused, and unworn.
  • Returned within [X] days of receiving your order.
  • In its original packaging with all tags and accessories (if applicable).

2. Return Process

To initiate a return:

  1. Contact Us: Please email us at [Your Customer Service Email] or call us at [Your Customer Service Phone Number] within [X] days of receiving your order. Include your order number and the reason for your return request.
  2. Return Authorization: Our team will review your return request and, if eligible, provide you with a Return Authorization (RA) number and the return shipping address.
  3. Ship the Item: Pack the item securely, including the RA number and original packing  slip (if available), and ship it back to us. We recommend using a trackable shipping service to ensure your return arrives safely.
  4. Refund or Exchange: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your return. If approved, we will process a refund to your original payment method or issue an exchange, based on your preference.

3. Return Shipping Costs

  • Domestic Returns: Return shipping costs for domestic orders are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
  • International Returns: Customers are responsible for the return shipping costs for international orders. We recommend using a reliable courier and tracking system for returns.

4. Refunds

Refunds will be issued to the original payment method used at the time of purchase. Please allow [X] business days for your refund to be processed. Refunds may take longer depending on your payment provider.

Note: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the same process as a return and specify your exchange request. Subject to stock availability, we will arrange for the exchange.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [Your Customer Service Email] or [Your Customer Service Phone Number], and we will resolve the issue as quickly as possible. We will provide you with a prepaid return label for returning the item.

7. Non-returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable products
  • Customized or personalized items
  • Items on sale or clearance (unless damaged or defective)

8. Contact Us

If you have any questions or need assistance with your return, please contact us at:

  • Email: [Your Customer Service Email]
  • Phone: [Your Customer Service Phone Number]
  • Address: [Your Business Address]

We are here to ensure that your experience with TheWeddingWish.com is smooth and satisfying.